30 Days Refund Policy Statement

We values every customer and work hard to provide customers with an enjoyable experience using our products and services.

In order to test the basic functions of our plugins, we offer free versions for almost all plugins with a reduced range of functions. These can be downloaded from wordpress.org/plugins and used without restriction.

As long as the purchased product has not been downloaded we refund your order within 24 hours after purchase. After downloading this is not possible anymore.

Regarding the law in the European Union, which allows you to withdraw your purchase, you ask with your order to expressly execution the contract. You agreed that your right of withdrawal expires with the start of execution.

Please understand, our plugins are digital products, it’s source code is not encoded nor encrypted – according to the requirements of WordPress.

Therefore there is no way for us to know the product has been removed after it has been refunded, therefore we are not able to offer refunds once the product has been downloaded.

You get an overview of all our free plugin under plugins > free.

It’s because of this ‘try-before-you-buy’ system that we provides up to 30 days money back guarantee, refunds will be approved within this guarantee only under the accepted circumstances below. If a purchase exceeds the product’s money-back-guarantee period, no refund will be given.

With products featuring up to a 30-day money back guarantee, we generally does not refund or exchange products in the following circumstances.

1. Failure to read the product description and specification before purchasing and thus resulting in dissatisfaction with the product’s function and/or results. It is highly recommended that every customer read the product description and try the free or trial version before purchasing. Kybernetik Services doesn’t refund software if product fails to meet customer’s needs due to lack of understanding of the products’ functions and capabilities on the part of the customer, but Kybernetik Services would exchange the product you purchased for other product.
2. A refund request due to changing the mind after placing an order or by simplying a “It does not work”, “I am not satisfied with it”, “I no longer need it”, “I don’t need it” or “I do not want it” reason, or never provided any detailed description of the problem or refuse to cooperate with our support team.
3. A refund request will be rejected due to no technical issue that proves the software purchased didn’t work.
4. A customer purchased the so-called “wrong” product, and then purchase/use the “correct” product which has same functions from other company.
5. Kybernetik Services product price differences between different regions or price differences between Kybernetik Services and other companies.
6. A customer claims the license key does not work but Kybernetik Services test the license key to be valid.
7. A refund request claiming the failure to receive license key within two hours after order placed. Ordinarily, once an order has been placed, the license key will be displayed on order complete page ASAP and our ecommerce platform will automatically send an order confirmation email within 1 hour. Sometimes the arrival of this order confirmation email can be delayed due to delays caused by internet or system glitches, email spam settings, etc. In this case, customer should contact support@wp-cool-tools.com and our support team responds within 24 hours from Monday to Friday, except on local public holidays.
8. Refund policy is not applied to the situations when customers are not satisfied with the invoice provided by the e-commerce platform or dissatisfied with the customer services provided by the e-commerce platform.
9. A customer refund request on complaint of credit card fraud/other unauthorized payment. As we cooperates with the 3rd-party e-commerce platform, it’s impossible for us to monitor authorization during payment. Once an order is processed and fulfilled, it can’t be cancelled.
10. Only regular priced items may be refunded. Sale items cannot be refunded.

1. A refund requested due to technical issues, but never provided any assistance to our support team with any detailed description of the problem, refuse to try to apply any solution our technical support team provided or refuse to cooperate with our support team in attempts at troubleshooting via email support and remote assistance.
2. In a customer computer environment, free version failed to work, but the customer still purchased the full version after testing, but our technical support team would do their best to solve the customer’s problem. If free version failed to work, full version won’t work either.

We offer refunds for the following circumstances within the guidelines of 30-day money back guarantee.

1. A customer purchased a wrong product, and then purchased the correct product from our company.
2. A customer purchased the same product twice or purchased two products with similar functions from our company. In this case, we will refund one of the products for you.
3. A customer has been double charged due to our e-commerce payment platform.
4. The customer does not receive the license key within 24 hours of purchase and has not received a timely response (within 24 hours) from our support team after making contact. In this case, we will refund the customer’s order on request if he/she has no need of the product in future.

Software purchased has terminal technical problems, and no solution has been provided within 30 days after our support team provides email support and remote assistance. In this case, we will refund the purchase price if the customer doesn’t want to wait for a future upgrade.

Please contact our team at support@wp-cool-tools.com and provide the detailed problem (including software screenshots) which proves the software didn’t work for you.

Once the refund request is accepted or issued, the license key will be banned at once, please uninstall the software and remove it from your computer immediately. It is than not allowed to keep and never allowed to share copies of our software.

Once your refund request received and approved, we will send you an email to notify you that we proceed your refund. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us via our contact form.

Contact us via our contact form for questions related to refunds and returns.